Write your shop rules in a minute
Pick how much notice you want, what happens when someone’s late or doesn’t show, and whether you take deposits. You get a line for your Instagram bio, a paragraph for your booking page, a sign to print for the counter and ready-to-send replies for your DMs.
These are house rules for your shop, not legal advice.
Instagram bio line
Short enough for a bio. Put it above your booking link.
$15 deposit on some services, returned with 24h notice · 10 min grace, then a shorter cut · Thank you
For your booking page
Paste it where clients see it before they book.
Can’t make it? Please cancel or move your booking at least 24 hours ahead, so someone else can have the chair. Some services ask for a $15 deposit when you book. You get it back if you cancel at least 24 hours ahead. After that, or if you don’t show, it stays with the shop. Running late? We’ll wait up to 10 minutes. After that, we may need to shorten your cut so the next client isn’t kept waiting. Thanks for understanding. It keeps things fair for everyone in the chair.
Sign for the counter
Prints on one page, in big type.
House rules
- Please cancel or move your booking at least 24 hours ahead.
- Some services ask for a $15 deposit when you book. You get it back if you cancel at least 24 hours ahead. After that, or if you don’t show, it stays with the shop.
- Running late? We wait 10 minutes. After that, we may need to shorten your cut.
Thanks for keeping it fair for everyone.
Replies for the desk and your DMs
When a client texts that they’re late, wants to cancel or asks about their deposit, answer the same way every time. These follow the rules you picked above, so they change when you do.
“I’m running late, can I still come?”
Thanks for the heads-up! We can wait up to 10 minutes. After that, we may need to shorten your cut so the next client isn’t kept waiting. See you soon.
“I need to cancel.”
Less than 24 hours before
Thanks for letting us know. It’s less than 24 hours now, so the chair is hard to fill. If you paid a deposit for it, it stays with the shop. Want me to find you another time?
“Can I get my deposit back?”
24 hours or more before
Yes. You’re more than 24 hours ahead, so if you cancel now, you get it back. Or if you’d rather move it, tell me a day that works and I’ll find you a time.
“Can I get my deposit back?”
Less than 24 hours before
Sorry, it’s less than 24 hours now, so the deposit stays with the shop. That’s what holds the chair for you. I’m happy to find you another time.
“I missed my appointment, can I rebook?”
We missed you! Of course you can rebook. If you paid a deposit for it, it stays with the shop. Tell me a day that works and I’ll find you a time.
Some of this, dibbo can hold for you
Rules on a sign only work if you keep them. When dibbo opens, some of them run by themselves. The rest stay house rules that you keep at the chair.
- Deposits with a refund window Ready at launch
Pick the services that need one. Cancel before the window and the client gets it back. After it, or on a no-show, it stays with you.
- A cancellation cutoff Ready at launch
After it, your booking link won’t let clients cancel or change online.
- Reminders with a confirm link Ready at launch
A reminder the day before, so fewer people forget in the first place.
Keep your clients to yourself
No commission and no new-client fees. Get early access and we’ll help you set up your shop.